Protect your investment with the 1-Year Extended Warranty, adding an additional full year of coverage beyond the standard manufacturer warranty. This ensures continued protection for your DOF Reality motion platform and eligible components.
Designed for long-term confidence, it helps eliminate unexpected repair costs while keeping your system running smoothly with dedicated support when you need it.
- Extends total coverage to 2 full years
- Protects against unexpected repair or replacement costs
- Provides continued support beyond the standard warranty period
- Helps maintain long-term system reliability
- Adds value and appeal for future resale
Applies to DOF Reality motion platforms and official options.
Note: Does not cover third-party products such as Sim Racing Studio software, Sparco seats, or other non-DOF Reality accessories.
Shipping Policies
Shipping Policy
We offer free shipping on all DOF Reality motion simulator platforms and accessories to the lower 48 contiguous United States. Trusted carriers like FedEx or DHL handle fast, insured delivery.
Shipping Timeline
Orders ship within 5–10 business days after payment clearance. Total delivery time is usually 3–4 weeks from order date. Tracking information is provided by email.
International Buyers
Platforms ship from Europe. International buyers may be responsible for customs duties, tariffs, taxes, or brokerage fees not included in pricing. Use HS code 9504 50 00 00 for estimates.
Returns & Refunds
Accepted only for verified manufacturing defects that cannot be resolved through troubleshooting or parts replacement. No returns for change of mind due to size and weight. Approved returns require customer-paid shipping; refunds issued within 20 business days after inspection.
Cancellations
Possible within 14 days for non-custom items, subject to approval. No cancellations on custom builds or once shipment has started. Delays over 30 days past promised date allow full refund.
Warranty
Full 1-year manufacturer warranty covers design, material, or performance defects under normal use. Does not cover normal wear, misuse, or unauthorized repairs. Contact support for troubleshooting or claims.
Need Assistance?
Email support@alphacavehq.com — we're here to make your experience seamless.
