We collect various types of information in order to provide and improve our services, process orders, and operate our online store. The information we collect generally falls into the following categories.

Personal information you provide directly to us may include your name, billing and shipping address, email address, phone number, and any other details you choose to provide when placing an order, creating an account, contacting customer support, or signing up for newsletters or promotional communications.

Order and transaction information includes details about the products you purchase, payment method used, order dates, shipping information, and any related communications about your order. Payment card details are processed by our payment processors and are not stored in full by us.

Device and usage information may be collected automatically when you visit the website. This can include your IP address, browser type, device type, operating system, general location based on IP, referring URLs, pages viewed, time spent on pages, and other technical data. This type of information helps us understand how visitors interact with the website and allows us to improve performance and user experience.

Communication information includes any messages or information you send to us through contact forms, email, phone calls, or live chat, as well as any responses you provide in surveys, reviews, or feedback forms.

We use the information we collect for a variety of purposes related to operating and improving our online store and providing service to our customers.

Order processing and fulfillment includes using your information to process payments, arrange shipping, deliver products, send order confirmations, provide order updates, and handle returns or warranty-related requests.

Customer support and communication includes responding to your questions, requests, and comments, providing assistance with orders, and sending service-related notices such as changes to policies or important updates about your purchase.

Improvement of our website and services includes analyzing usage patterns, monitoring performance, and identifying areas where we can improve navigation, content, product offerings, or customer experience.

Marketing and promotions may include sending you information about new products, special offers, or other updates if you have opted to receive such communications. You can opt out of marketing emails at any time by following the unsubscribe link included in those messages or by contacting us.

Security, fraud prevention, and legal compliance may involve using information to detect and prevent fraudulent transactions, unauthorized access, or other harmful activity, and to comply with applicable laws, regulations, or lawful requests from authorities.

Our website may use cookies and similar tracking technologies to provide a more consistent and personalized browsing experience. Cookies are small data files stored on your device that help the website remember certain information between visits.

We may use cookies to keep items in your shopping cart, remember your preferences, help you log in, understand how you navigate the website, and measure the effectiveness of our marketing or advertising.

You can manage or disable cookies through the settings in your browser. Please note that disabling certain cookies may affect the functionality of the website and your ability to use some features.

We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services. These third parties are given access only to the information necessary to perform their specific functions and are expected to handle your information in accordance with applicable privacy and security requirements.

Examples of third-party services include website hosting and e-commerce platforms, payment processors, fraud prevention and security tools, shipping and logistics partners, email and marketing communication providers, analytics services, and customer support tools.

We may also share information if required to do so by law, to respond to legal processes or valid requests from authorities, to enforce our terms and policies, or to protect our rights, property, or the safety of our customers and the public.

In the event of a business transaction such as a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to the commitments made in this Privacy Policy or any successor policy.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order and transaction records may be retained for an extended period to comply with tax, accounting, and legal obligations. Communication records may be retained to help resolve disputes, provide ongoing support, and improve our services.

When information is no longer needed for the purposes described, we take reasonable steps to delete, anonymize, or securely store it in a limited-access archive, in accordance with our internal policies and applicable regulations.

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to access, update, or correct your information, the right to request deletion of certain information, or the right to restrict or object to certain types of processing.

You can manage your marketing email preferences by using the unsubscribe link in any promotional email we send or by contacting us directly. Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders or account.

If you would like to request access to, or correction or deletion of, your personal information, you can contact us using the information provided in the Contact Us section of this Privacy Policy. We may need to verify your identity before responding to certain requests.

We take reasonable measures to protect the security of your information and to help ensure that it is handled safely. These measures may include administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, or destruction of personal information.

Our online store is hosted on a secure e-commerce platform that uses encryption and other security features to help protect payment and transaction data. However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

Our website and services are not directed to children, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as reasonably possible.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can review and, if necessary, remove the information.

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws and regulations. When we make changes, we will post the updated policy on this page with a revised effective date.

Your continued use of the website after any changes are posted indicates your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, you can contact us using the details below.

Email: support@alphacavehq.com
Phone: 888-863-9288
Mailing Address: 7103 BRENT LN #1409, LYNDEN, WA 98264, United States