Shipping Policy

As an authorized dealer for The Outdoor Plus, we ship every fire pit and fire table through a dedicated freight network built for fast, reliable delivery.

Shipping Overview

• In-stock orders placed before 12pm ET on a business day ship the same day or within 24 hours.
• Orders ship via freight carrier and typically arrive on a pallet.
• Free standard delivery is included on every order. Want white-glove delivery — inside placement and setup? Contact us to arrange it.
• Very large items may require extended lead times — we'll note this before you order if it applies.

Inspection on Delivery — Please Read Before Signing

• Never sign the Bill of Lading (BOL) "clean." Inspect the shipment before signing, and note "upon final inspection" even if nothing looks damaged — this protects your ability to file a claim if hidden damage is discovered later.
• Visible damage: refuse the shipment, take photos, and contact us immediately.
• Concealed damage: open and inspect within 48 hours of delivery, photograph the product and packaging, and contact us right away. Claims cannot be processed after this window closes.
• Missing or incorrect items: notify us within 48 hours and we'll arrange a replacement or credit.

For assistance before or after shipping, contact us at support@alphacavehq.com or call 888-863-9288.

As an authorized dealer for Bromic Heating, we ship every patio heater through a dedicated freight network built for fast, reliable delivery.

Shipping Overview

• In-stock orders placed before 12pm ET on a business day ship the same day or within 24 hours.
• Orders ship via freight carrier and typically arrive on a pallet.
• Free standard delivery is included on every order. Want white-glove delivery — inside placement and setup? Contact us to arrange it.
• Very large items may require extended lead times — we'll note this before you order if it applies.

Inspection on Delivery — Please Read Before Signing

• Never sign the Bill of Lading (BOL) "clean." Inspect the shipment before signing, and note "upon final inspection" even if nothing looks damaged — this protects your ability to file a claim if hidden damage is discovered later.
• Visible damage: refuse the shipment, take photos, and contact us immediately.
• Concealed damage: open and inspect within 48 hours of delivery, photograph the product and packaging, and contact us right away. Claims cannot be processed after this window closes.
• Missing or incorrect items: notify us within 48 hours and we'll arrange a replacement or credit.

For assistance before or after shipping, contact us at support@alphacavehq.com or call 888-863-9288.

As an authorized dealer for American Made Grills, we ship every grill, door, drawer, and refrigeration accessory through a dedicated freight network built for fast, reliable delivery.

Shipping Overview

• American Made Grills builds every grill to order in the USA — most grills ship within 2–6 weeks of order confirmation, depending on model and configuration. Doors, drawers, and refrigeration accessories are generally ready to ship sooner.
• Orders ship via freight carrier and typically arrive on a pallet.
• Free standard delivery is included on every order. Want white-glove delivery — inside placement and setup? Contact us to arrange it.
• Gas connections for grills must be performed by a licensed gas technician.

Inspection on Delivery — Please Read Before Signing

• Never sign the Bill of Lading (BOL) "clean." Inspect the shipment before signing, and note "upon final inspection" even if nothing looks damaged — this protects your ability to file a claim if hidden damage is discovered later.
• Visible damage: refuse the shipment, take photos, and contact us immediately.
• Concealed damage: open and inspect within 48 hours of delivery, photograph the product and packaging, and contact us right away. Claims cannot be processed after this window closes.
• Missing or incorrect items: notify us within 48 hours and we'll arrange a replacement or credit.

For assistance before or after shipping, contact us at support@alphacavehq.com or call 888-863-9288.

We handle every KingsBottle wine and beverage refrigerator delivery with the same care as everything else we ship. Here's what to expect.

Order Processing

• Most orders ship within 3–5 business days after the order is confirmed.
• You'll receive a shipping confirmation and tracking information once your order ships.

Shipping and Delivery

• Shipping rates are calculated at checkout unless otherwise noted on the product page.
• We ship to addresses within the United States, with most products available to the contiguous 48 states.
• Larger appliances ship via freight carrier and are delivered curbside to the nearest accessible point at your location.
• Threshold or white-glove delivery may be available for certain products — contact us to check availability and pricing for yours.
• Freight shipments cannot be delivered to PO Boxes.
• Typical freight delivery time is 5–10 business days after dispatch, depending on your region and carrier capacity.

Inspection on Delivery

• Please inspect all freight deliveries carefully at the time of arrival.
• If visible damage is present, note it on the delivery receipt before signing, or refuse delivery when possible, and contact us immediately.
• Documenting damage at the time of delivery helps us resolve it quickly.

Delays and Exceptions

• Delivery timelines may vary due to weather, carrier delays, or regional access limitations.
• We'll keep you updated if any extended delays come up.

If you need assistance with a KingsBottle shipment, contact us at support@alphacavehq.com or call 888-863-9288.

Every order placed through AlphaCaveHQ is reviewed and processed right away. Once confirmed, it enters our shipping queue according to standard processing times and current stock availability.

Shipping costs, if any, are displayed at checkout or noted on the product page. In some cases, upgraded delivery services like inside placement or white-glove setup are available — contact us to check availability for your product and location.

Many larger items — fire pits, patio heaters, and certain appliances — ship via less-than-truckload freight rather than standard parcel carriers. Freight deliveries are typically curbside to the nearest safe and accessible point at the address you provide.

For freight deliveries, the carrier may contact you to schedule a delivery appointment. It's your responsibility to make sure someone is available at the scheduled time to receive and inspect the shipment.

Before signing the delivery receipt or bill of lading, carefully inspect the packaging and visible product for damage. Note any visible damage, shortages, or concerns clearly on the carrier's paperwork at the time of delivery. If damage is severe, you may refuse the delivery — just contact us right away so we can get it resolved with the carrier.

Failure to document visible freight damage at delivery may limit the options available for repair, replacement, or refund.

Processing and handling times vary by brand and by product. In general, orders are processed on business days once payment is confirmed. In-stock items typically ship sooner, while made-to-order or limited-production items may need additional lead time.

Any processing time shown on a product page or brand section is an estimate only and doesn't guarantee a specific ship date. If there's a significant change to an expected processing time, we'll share updated information as soon as we have it.

Shipping and delivery timeframes on our website, in order confirmations, or from our support team are estimates. Actual delivery times may vary due to carrier capacity, weather, regional logistics, and processing time.

Once an order is in the carrier's possession, transit timing is controlled by the carrier, not by us. We don't guarantee delivery by a specific date and aren't responsible for delays that occur while an order is in transit.

From time to time, certain items may be on backorder or subject to extended lead times due to high demand or production cycles. If a product you ordered is out of stock or on backorder, we'll notify you as soon as we have an updated timeline and the best available estimate for future availability.

If a delay becomes substantial, you'll have options — keep the order open and wait for the new ship date, switch to an alternative product if one's available, or request a cancellation in line with our policies.

Currently, AlphaCaveHQ ships to addresses within the United States. Certain brands or products may be limited to the contiguous United States and may not be available for delivery to remote locations or areas with restricted carrier access.

We don't ship to international addresses, U.S. territories, or military APO/FPO addresses unless specifically stated otherwise on a product page.

Requests to change or cancel an order, or update a shipping address, should be submitted as soon as possible after placing your order. Once an order has entered processing or shipped, changes may no longer be possible or may involve additional fees.

It's your responsibility to provide a complete and accurate shipping address and contact information. Additional charges from address corrections, re-delivery, storage, or failed delivery attempts may be passed through to you if assessed by the carrier.

Returns, exchanges, and refunds for shipped orders are governed by our separate Returns & Refunds Policy, along with any brand-specific conditions that apply. Certain products — particularly customized, special-order, or freight-delivered items — may be non-returnable or subject to restocking fees, except where otherwise required by law.

Before placing your order, review our Returns & Refunds Policy for full details on eligibility, timeframes, and procedures.

If you have questions about shipping options, delivery requirements, brand-specific details, or the status of an existing order, reach out — our support team can help clarify expectations and track down answers on anything shipping-related.

Email: support@alphacavehq.com
Phone: 888-863-9288