Shipping Policy
At AlphaCaveHQ, many of our products ship directly from the manufacturer or brand partner. Because of this, shipping methods, carriers, and lead times can vary by brand and by product type. This Shipping Policy explains the general terms that apply to all orders, with additional brand-specific information provided below.
Before placing an order, please review both the general details on this page and the brand-specific section for the products you are purchasing. When applicable, shipping notes may also be shown directly on the product page.
Brand-Specific Shipping Policies
Each brand that we work with may use different carriers, handling times, and shipping methods. To provide the most accurate information, we maintain separate brand-specific shipping details. These outline how each brand typically ships, including any special conditions, delivery limitations, or estimated timeframes.
Please refer to the brand sections on this page for information specific to the brand of the item you are purchasing. Where there is a difference between the general information below and the brand-specific information, the brand-specific details will usually apply to that brand’s products.
Brand Shipping Details
Select your brand below to view shipping methods, processing times, and delivery expectations.
SIG / SIGPRO / SIGLite (ShopIndoorGolf)
AlphaCaveHQ – ShopIndoorGolf Shipping Policy
We want your indoor golf equipment to arrive safely and on time. Here is how shipping works when you purchase SIG, SIGPRO, or SIGLite products through AlphaCaveHQ.
Shipping overview:
- Most orders ship within 24–48 business hours after confirmation.
- Delivery typically takes 3–5 business days once shipped.
- Shipping is available within the lower 48 United States.
- Large items such as enclosures, screens, turf, and landing pads ship via freight.
Free shipping:
- Most SIG, SIGPRO, and SIGLite products ship free to the lower 48 states unless a product page specifies otherwise.
Carriers and methods:
- Smaller items ship via UPS or FedEx to the address provided.
- Freight items deliver curbside to the nearest accessible point at your location.
- Freight carriers may contact you to coordinate delivery, depending on the carrier and region.
- Freight shipments cannot be delivered to PO Boxes.
Shipment confirmation and tracking:
- You will receive tracking information once your order ships.
- Tracking may take up to 24 hours to activate depending on the carrier.
Inspection on delivery:
- Please inspect your shipment carefully upon arrival.
- For freight deliveries, note any visible damage on the delivery receipt before signing.
- If damage is significant, you may refuse delivery and contact us for next steps.
Delays and exceptions:
- Delivery times may vary due to weather, carrier delays, regional logistics, or inventory constraints.
- Any extended delays will be communicated as information is provided by ShopIndoorGolf or the carrier.
Questions:
For assistance before or after shipping, contact us at support@alphacavehq.com or call 888-863-9288.
Soulfa
AlphaCaveHQ – Soulfa Shipping Policy
We work closely with Soulfa to ensure safe and efficient delivery of all modular seating orders. Below is the standard shipping process for Soulfa products purchased through AlphaCaveHQ.
Order processing:
- Most orders leave the Soulfa warehouse within 2–3 business days after confirmation.
- You will receive a shipping confirmation and tracking details once the order has been dispatched.
Shipping and delivery:
- Shipping rates are calculated at checkout based on your delivery address and order size.
- Soulfa ships to addresses within the United States only.
- Larger modular seating orders typically ship via freight carriers and are delivered curbside to the nearest accessible point at your location.
- Freight carriers may contact you to coordinate delivery depending on your region and carrier requirements.
- Freight shipments cannot be delivered to PO Boxes.
- Delivery timeframes vary by location and carrier availability.
Shipment confirmation and tracking:
- Tracking information is provided once your order has shipped and may take up to 24 hours to activate depending on the carrier.
Inspection on delivery:
- Please inspect all boxes and packaging at the time of delivery.
- If visible damage is present, note it on the delivery receipt or refuse delivery when possible, then contact our support team for assistance.
Delays and exceptions:
- Delivery timeframes may be extended due to weather, carrier delays, regional logistics limitations, or warehouse processing constraints.
- If additional delays occur, we will provide updated information as it becomes available.
Questions:
If you have questions about a Soulfa shipment or need assistance, contact us at support@alphacavehq.com or call 888-863-9288.
KingsBottle
AlphaCaveHQ – KingsBottle Shipping Policy
We work directly with KingsBottle to ensure safe delivery of all wine and beverage refrigerators. Below is the standard shipping process for KingsBottle products purchased through AlphaCaveHQ.
Order processing:
- Most orders ship within 3–5 business days after the order is confirmed.
- You will receive a shipping confirmation and tracking information once the order leaves the warehouse.
Shipping and delivery:
- Shipping rates are calculated at checkout unless otherwise noted on the product page.
- KingsBottle ships to addresses within the United States, with most products available to the contiguous 48 states.
- Larger appliances ship via freight carriers and are delivered curbside to the nearest accessible point at your location.
- Threshold or white-glove delivery may be available for certain products and locations. Availability and cost will be shown at checkout when applicable.
- Freight shipments cannot be delivered to PO Boxes.
- Typical freight delivery time is 5–10 business days after dispatch, depending on your region and carrier capacity.
Shipment confirmation and tracking:
- Tracking details are provided once your order ships. Activation may take up to 24 hours depending on the carrier.
Inspection on delivery:
- Please inspect all freight deliveries carefully at the time of arrival.
- If visible damage is present, note it on the delivery receipt before signing or refuse delivery when possible and contact us immediately.
- Documenting damage at the time of delivery helps ensure fast resolution with KingsBottle and the carrier.
Delays and exceptions:
- Delivery timelines may vary due to weather, carrier delays, warehouse processing, or regional access limitations.
- We will provide updated information if any extended delays occur.
Questions:
If you need assistance with a KingsBottle shipment, contact us at support@alphacavehq.com or call 888-863-9288.
Umbrella Arcades
AlphaCaveHQ – Umbrella Arcades Shipping Policy
We partner with Umbrella Arcades to ensure reliable delivery of fully assembled arcade units. Below is the standard shipping process for Umbrella Arcades products purchased through AlphaCaveHQ.
Order processing:
- Most orders require a lead time of approximately one week for final assembly, testing, and packing before shipment.
- Once your order is ready to ship, you will receive a shipping confirmation and tracking information.
Shipping and delivery:
- Shipping rates are calculated at checkout based on your delivery address and the size of the order.
- Umbrella Arcades ships to addresses within the United States only.
- Large arcade units ship via freight carriers and are delivered curbside to the nearest accessible point at your location.
- Freight carriers may contact you to coordinate a delivery window depending on the region and carrier requirements.
- Freight shipments cannot be delivered to PO Boxes.
- Typical freight delivery times are between 5 and 10 business days after dispatch.
Shipment confirmation and tracking:
- Tracking information is provided once your shipment has been dispatched. Activation may take up to 24 hours depending on the carrier.
Inspection on delivery:
- Please inspect your arcade cabinet and all packaging at the time of delivery.
- If visible damage is present, note it on the delivery receipt or refuse delivery when possible and contact our support team.
- Completing inspection at delivery helps ensure any issues can be resolved quickly.
Delays and exceptions:
- Delivery timeframes may be affected by weather, carrier limitations, regional access restrictions, or warehouse processing times.
- If extended delays occur, we will provide updated information as soon as it is made available.
Questions:
If you need help with an Umbrella Arcades shipment or have questions about delivery, contact us at support@alphacavehq.com or call 888-863-9288.
DJI / Autel / EVO / ANZU
AlphaCaveHQ – DJI / Autel / EVO / ANZU Shipping Policy
We partner with authorized distribution channels to ensure secure and reliable delivery of drones and related equipment. Below is the standard shipping process for DJI, Autel, EVO, and ANZU products purchased through AlphaCaveHQ.
Order processing:
- Most drone orders are processed within 1–2 business days after confirmation.
- You will receive a shipping confirmation and tracking information once the order has been dispatched.
Shipping and delivery:
- Shipping rates are calculated at checkout based on your delivery address and selected service.
- These products ship to addresses within the United States only.
- Orders typically ship via major parcel carriers such as UPS, FedEx, or USPS.
- Delivery times vary by carrier but standard delivery is commonly 3–4 business days after dispatch.
- Some shipments may require an adult signature upon delivery depending on carrier policies and item value.
- Shipments cannot be delivered to PO Boxes where restricted by the carrier.
Shipment confirmation and tracking:
- Tracking details are sent to you once the order ships. Tracking may take up to 24 hours to update depending on the carrier's system.
Inspection on delivery:
- Please inspect your package at the time of delivery.
- If there is visible damage to the box or packaging, note it with the carrier when possible and contact our support team promptly so we can help address the issue.
Delays and exceptions:
- Delivery timelines may be affected by weather conditions, carrier delays, regional routing, or high-volume periods.
- If extended delays occur, we will communicate updated information as soon as it becomes available.
Questions:
If you need assistance with a drone shipment or have questions about delivery, contact us at support@alphacavehq.com or call 888-863-9288.
General Shipping Overview
All orders placed through AlphaCaveHQ are reviewed and then submitted to the appropriate brand or warehouse for processing and fulfillment. Once an order has been accepted by the manufacturer or fulfillment center, it will enter their shipping queue according to their standard processing times and stock availability.
Shipping costs, if any, will be displayed at checkout or noted on the product page. In some cases, upgraded services such as inside delivery or white-glove service may be available for an additional fee, and availability may depend on the brand and delivery address.
Freight Delivery and Inspection Requirements
Many larger items, such as game tables, furniture, and certain appliances, will ship via less-than-truckload freight rather than standard parcel carriers. Freight deliveries are typically curbside to the nearest safe and accessible point at the address you provide.
For freight deliveries, the carrier may contact you to schedule a delivery appointment. It is your responsibility to ensure that someone is available at the scheduled time to receive and inspect the shipment.
Before signing the delivery receipt or bill of lading, you must carefully inspect the packaging and visible product for damage. Any visible damage, shortages, or concerns should be clearly noted on the carrier’s paperwork at the time of delivery. If damage is severe, you may refuse the delivery and contact us promptly so we can review the situation with the carrier or manufacturer.
Failure to document visible freight damage at delivery may limit the ability to file a claim with the carrier or manufacturer and can affect the remedies available.
Processing and Handling Times
Processing and handling times may vary by brand and by product. In general, orders are processed on business days once payment has been authorized and confirmed. Items that are in stock at the manufacturer’s warehouse may ship sooner, while products that are made-to-order, built in batches, or in limited production may require additional lead time.
Any typical processing time shown on a product page or within a brand-specific section is provided as an estimate only and does not guarantee a specific ship date. If there is a significant change to the expected processing time, we will share updated information as it is provided to us by the manufacturer or supplier.
Delivery Timeframes and Estimates
Shipping and delivery timeframes provided on our website, in order confirmations, or by our support team are estimates. Actual delivery times may vary due to carrier capacity, weather conditions, regional logistics, and manufacturer processing times.
Once an order has left the warehouse or manufacturer and is in the possession of the carrier, transit timing is controlled by the carrier. AlphaCaveHQ does not guarantee delivery by a specific date and is not responsible for delays that occur while an order is in transit.
Backorders and Out-of-Stock Items
From time to time, certain items may be on backorder or subject to extended lead times due to high demand, production cycles, or supply constraints. If a product you ordered is out of stock or on backorder, we will normally notify you once we receive that information from the brand or warehouse and provide the best available estimate for future availability.
If a delay becomes substantial, you may have options such as keeping the order open and awaiting the new estimated ship date, selecting an alternative product if available, or requesting cancellation in accordance with our policies.
Shipping Locations
Currently, AlphaCaveHQ ships to addresses within the United States. Certain brands or products may be limited to the contiguous United States and may not be available for delivery to remote locations or areas with restricted carrier access.
We do not ship to international addresses, U.S. territories, or military APO and FPO addresses unless specifically stated otherwise on a product page or within a brand-specific section.
Order Changes, Cancellations, and Address Corrections
Requests to change or cancel an order, or to update a shipping address, should be submitted as soon as possible after placing your order. Once an order has entered processing or has shipped from the manufacturer or warehouse, changes may no longer be possible or may be subject to additional fees.
It is your responsibility to provide a complete and accurate shipping address and contact information. Additional charges arising from address corrections, re-delivery, storage, or failed delivery attempts may be passed through to you if assessed by the carrier or warehouse.
Returns and Refunds for Shipped Orders
Returns, exchanges, and refunds for shipped orders are governed by our separate Returns & Refunds Policy, as well as any brand-specific conditions that may apply. Certain products, particularly customized, special-order, or freight-delivered items, may be non-returnable or may be subject to restocking fees, except where otherwise required by law.
Before placing your order, please review our Returns & Refunds Policy for full details on eligibility, timeframes, and procedures.
Questions and Support
If you have questions about shipping options, delivery requirements, brand-specific shipping details, or the status of an existing order, please contact us. Our support team can help clarify expectations and, when needed, seek additional information from our brand partners or warehouses.
Email: support@alphacavehq.com
Phone: 888-863-9288
