Terms of Service

Last updated: December 7, 2025

Please read these Terms of Service ("Terms") carefully before using https://alphacavehq.com/ (the "Website") operated by AlphaCaveHQ, which is operated as a DBA under its parent corporation formed in the State of Wyoming ("we", "us", "our"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Website.

These Terms apply to all visitors, customers, users, and others who access or use the Website.

Eligibility and Website Use

You agree to use the Website in accordance with all applicable laws, regulations, and these Terms. You are responsible for ensuring that any information you provide is accurate and complete.

Prohibited Uses

You may not use the Website in any way that:

Impersonates AlphaCaveHQ, our employees, representatives, brands, suppliers, or affiliates;
Misrepresents your identity or affiliation;
Attempts to scrape, copy, or harvest Website content, product data, pricing, or images;
Attempts to circumvent checkout systems, fraud filters, or payment processes;
Interferes with Website functionality through bots, crawlers, automated tools, or malicious code;
Uploads or transmits viruses, worms, logic bombs, or other destructive material;
Attempts unauthorized access to Website servers, accounts, databases, or security features;
Interferes with another user’s ability to use or enjoy the Website;
Engages in fraudulent activity, including false chargebacks or misleading order information;
Violates any applicable federal, state, local, or international law.

We reserve the right to deny Website access to anyone who violates these Terms.

Availability, Accuracy, and Errors

We strive for accuracy but do not guarantee that all information on the Website is complete, current, or error-free. This includes product descriptions, specifications, pricing, lead times, stock levels, and imagery, which may be updated or modified by manufacturers without notice.

We reserve the right to correct errors, update information, or cancel orders affected by inaccuracies, even after an order has been submitted.

No Warranty on Website

The Website and all content are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, secure, or free from harmful components.

Orders, Acceptance, and Right to Refuse

We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to suspected fraud, pricing errors, inaccurate product information, misuse of the Website, or prohibited uses as outlined in these Terms.

By placing an order, you confirm that you have verified all dimensions, access requirements, installation needs, electrical requirements, and room fit. You also acknowledge that certain products may require professional installation or assembly and that you will comply with all freight inspection requirements.

Shipping, Freight, and Delivery

Shipping and freight services are performed by third-party carriers. Delivery times are estimates only and are not guaranteed. Factors such as carrier capacity, weather, and regional logistics may affect delivery schedules.

For complete details, please review our Shipping Policy.

You acknowledge that freight delivery timelines are outside our direct control, that missed appointments, re-delivery fees, and access limitations are the customer’s responsibility, and that all shipments must be inspected upon delivery with any visible damage noted on the carrier documentation. Failure to document damage at the time of delivery may affect your eligibility for claims.

Returns and Refunds

Returns and refunds are subject to the specific terms that apply to each product category, including any manufacturer-imposed limitations. Certain items may be non-returnable, including freight-delivered, custom, or special-order products, except as required by law.

For full details, please review our Returns & Refunds Policy.

Manufacturer Warranties

Many products sold on the Website include warranties provided directly by the manufacturer. These warranties are not issued or controlled by AlphaCaveHQ and may vary in duration and coverage. Warranty claims must be submitted to the manufacturer in accordance with their policies and procedures.

We do not modify, extend, or guarantee manufacturer warranties.

Third-Party Websites

The Website may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Your use of such websites is at your own risk.

Intellectual Property and DMCA Notice

All content on the Website, including logos, text, images, product descriptions, graphics, and designs, is owned by AlphaCaveHQ, its parent corporation, or respective manufacturers and licensors, and is protected by applicable intellectual property laws.

If you believe that your intellectual property rights have been infringed by content on the Website, you may send a notice titled "Infringement of Intellectual Property Rights - DMCA" to our designated contact:

AlphaCaveHQ
Email: support@alphacavehq.com
Phone: 888-863-9288
Address: 7103 BRENT LN #1409, LYNDEN, WA 98264, United States

Your notice must include:

An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
A description of the work that you claim has been infringed, including the URL of the location where the work exists or a copy of the work;
Your name, email address, mailing address, and telephone number; and
A statement that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent, or the law.

Incomplete or improperly formatted notices may not be processed.

Limitation of Liability

To the maximum extent permitted by law, AlphaCaveHQ and its parent corporation shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Website or any products purchased through the Website. This includes, without limitation, damages related to shipping delays, installation issues, product inaccuracies, reliance on Website content, inability to use the Website, or third-party service failures.

In no event shall our total liability to you for all claims arising out of or relating to these Terms or your use of the Website exceed the amount you paid for the product or service giving rise to the claim.

These limitations apply regardless of the legal theory asserted and remain in effect even if a remedy is found to have failed of its essential purpose.

Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the Website shall be brought in a court of competent jurisdiction located in the State of Wyoming.

Class Action Waiver

You agree that you may bring claims against AlphaCaveHQ only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Changes to These Terms

We may update or modify these Terms from time to time without prior notice. Any changes will be effective upon posting on the Website. Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Terms.