At AlphaCaveHQ, we work closely with every manufacturer we partner with, and each brand comes with its own unique shipping and return requirements. Instead of burying the details, we publish all brand-specific information openly so you always know exactly what to expect.

From freight deliveries and appointment windows to return eligibility and inspection steps, our goal is to make sure your order is protected from the moment it ships to the moment it’s in your space. And if an issue ever comes up, our team advocates for you directly with the brand to ensure the fastest, fairest resolution possible.

We believe premium products deserve premium transparency — which is why our policies are always updated, accurate, and designed around real customer experience.