Returns & Refunds
At AlphaCaveHQ, we partner with premium brands and manufacturer-direct programs. Because of this, returns and refunds may be handled differently depending on whether your order ships from our own warehouses or directly from a supplier.
Products shipped from AlphaCaveHQ-operated warehouses generally follow our standard 30-day return framework. Products shipped directly from a supplier follow the brand-specific policies listed in the brand sections below.
All returns must be authorized in advance, and items must be returned in original condition and packaging unless otherwise specified by the brand. Unauthorized returns may be refused or delayed.
Brand Returns & Refund Details
Select the brand below to view detailed return and refund policies for that manufacturer. Where a brand's policy differs from our general framework, the brand policy will usually govern that product.
SIG / SIGPRO / SIGLite
AlphaCaveHQ – ShopIndoorGolf (SIG / SIGPRO / SIGLITE) Return & Refund Policy
We want you to be happy with your indoor golf setup. Here is how returns work when you purchase ShopIndoorGolf products through AlphaCaveHQ.
Return window: 30 days from delivery on all SIG, SIGPRO, and SIGLITE products.
Eligibility:
- New, opened, and lightly used items may be accepted.
- All original packaging, accessories, and components must be included.
How to start a return: contact us at support@alphacavehq.com or call 888-863-9288. We will issue a return authorization and provide return instructions.
Shipping and fees:
- Customer pays return shipping.
- A restocking fee of 15 percent applies to opened and used items.
- Original outbound shipping is non-refundable.
Refunds: once the item is received and inspected by ShopIndoorGolf, we will be notified of the outcome. Approved refunds are issued to your original payment method. Timing may vary based on your financial institution.
Questions: email support@alphacavehq.com or call 888-863-9288.
Soulfa
AlphaCaveHQ – Soulfa Return & Refund Policy
We want you to be satisfied with your Soulfa seating. If it is not the perfect fit, the following conditions apply to returns.
Return window: 14 days from delivery to request a return. Once approved, the Soulfa must be picked up within 7–10 days and received back at the warehouse within 6 weeks of the original delivery date.
Eligibility: returns are accepted only if the item is:
- Unused and unassembled.
- In original packaging with all tags attached.
- Free of stains, odors, pet hair, or damage.
Non-returnable items:
- Custom-made covers and throw blankets.
- Sale or promotional code purchases.
- Gift cards.
How to start a return: contact us at support@alphacavehq.com or call 888-863-9288. We will issue a return authorization and coordinate pickup.
Shipping and fees:
- Customer is responsible for return shipping costs.
- A 20 percent restocking fee applies to approved non-defective returns.
Refunds: once the item is received and inspected by Soulfa, a refund is issued to your original payment method, less the restocking fee and any shipping charges. Timing may vary based on the carrier and payment provider.
Damages and issues: please inspect your order immediately upon delivery. If anything arrives damaged or incorrect, contact support@alphacavehq.com or call 888-863-9288 as soon as possible. We will work with Soulfa to address the issue.
Exchanges: follow the same return process. You are responsible for shipping costs and any applicable restocking fees.
Questions: email support@alphacavehq.com or call 888-863-9288.
KingsBottle
AlphaCaveHQ – KingsBottle Return & Refund Policy
We want you to be confident in your KingsBottle wine or beverage refrigerator. The following return terms apply when you purchase through AlphaCaveHQ.
Return window:
- 30 days from delivery for damaged, defective, or change-of-mind returns.
- After 30 days, returns are not accepted except for warranty-related issues.
Change-of-mind returns (within 30 days):
- Item must be unused, in original packaging, and in like-new condition.
- Customer pays return shipping.
- A restocking fee of 20 percent applies.
- Original outbound shipping is non-refundable.
Damaged or defective items:
- If damage is visible at delivery, refuse the shipment or note the damage on the delivery receipt.
- Contact us within 30 days at support@alphacavehq.com or call 888-863-9288.
- We will work with KingsBottle to arrange appropriate repair, replacement, or return as applicable.
Non-returnable items:
- Custom or special-order units.
- Items missing original packaging or accessories.
- Units with signs of use, damage, or missing parts.
Warranty coverage: KingsBottle products include manufacturer warranty coverage according to their current warranty terms. Warranty claims are typically handled directly by KingsBottle, and AlphaCaveHQ will help coordinate if needed.
How to file a claim or start a return: contact support@alphacavehq.com or call 888-863-9288.
Umbrella Arcades
AlphaCaveHQ – Umbrella Arcades Return & Refund Policy
We want you to be satisfied with your Umbrella Arcades setup. Here is how returns and exchanges work when you purchase through AlphaCaveHQ.
Return window: 30 days from delivery for most items.
Final sale (non-returnable): wall-mounted arcade cabinets, micro SD cards, and 2 TB M.2 hard drives.
Eligibility: returns must be in new or like-new condition and in original packaging unless otherwise specified.
How to start a return: log in to your AlphaCaveHQ account to initiate a return, or contact us at support@alphacavehq.com or call 888-863-9288. We will provide return instructions and authorization.
Shipping and fees:
- Customer pays return shipping for eligible returns.
- A restocking fee of 10 percent applies to approved returns, unless otherwise noted.
Refunds: once the return is received and inspected, refunds are issued to your original payment method, subject to applicable fees. No refunds are available for wall-mounted arcade cabinets.
Cancellations: for eligible items, contact us promptly at support@alphacavehq.com or call 888-863-9288 to request cancellation. A cancellation fee may apply once processing has begun.
Damages and issues: inspect your order at delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible so we can work with Umbrella Arcades to correct the issue.
Warranty exchanges: certain products may be eligible for warranty exchanges within the brand's stated warranty period. Contact AlphaCaveHQ to review options and coordinate with the manufacturer.
Questions: email support@alphacavehq.com or call 888-863-9288.
DJI / Autel / EVO / ANZU
AlphaCaveHQ – DJI / Autel / EVO / ANZU Return & Refund Policy
We want you to be confident in your drone and related equipment purchases. The following terms apply to returns for DJI, Autel, EVO, and ANZU products purchased through AlphaCaveHQ.
Return window: 15 days from delivery for unopened, unused items only.
Eligibility:
- Product must be unopened, unused, and in original sealed packaging.
- Drones and equipment that have been opened, activated, or used are not eligible for return or refund, except where required by law or covered under a specific manufacturer program.
How to start a return: contact us at support@alphacavehq.com or call 888-863-9288. We will issue a return authorization and provide instructions.
Shipping and fees:
- Customer pays return shipping for approved returns.
- A restocking fee of 15 percent applies to all approved returns unless otherwise required by law.
Refunds: once the return is received and inspected, a refund is issued to your original payment method, less any applicable fees. Timing may vary depending on your payment provider.
Questions: email support@alphacavehq.com or call 888-863-9288.
Additional Returns Information
General Return Eligibility and Timeframe
For products shipped from AlphaCaveHQ warehouses, you may request a return within 30 days from the date of delivery, unless a shorter or longer period is specified by a particular brand. The product must be in resalable condition, with all original packaging, accessories, manuals, and components included.
Brand-specific return windows, eligibility criteria, and any exceptions are detailed in the brand sections above. Where there is a conflict between this general information and a brand's specific policy, the brand policy will usually take precedence for that product.
Return Process – How It Works
To start a return, you must contact our support team so we can confirm eligibility and coordinate the correct process with the manufacturer or warehouse. Please do not ship items back without prior authorization.
The typical return process follows these steps:
- You contact AlphaCaveHQ with your order details and reason for return.
- We review the request against the applicable brand policy and, if approved, issue return authorization and instructions.
- You arrange return shipping using the provided instructions or label, unless otherwise specified by the brand.
- The item is received and inspected by the manufacturer or warehouse for condition and completeness.
- Once approved, a refund is issued to your original payment method, minus any applicable restocking fees and outbound or return shipping charges where applicable.
Return Shipping and Restocking Fees
For non-defective returns, customers are generally responsible for return shipping costs unless a brand specifies otherwise. This includes situations where you change your mind, order the wrong size or configuration, or decide the product is not a good fit.
Our standard restocking fee for non-defective returns is up to 20 percent. Some brands may have lower or higher restocking fees, or different conditions, which are outlined in the brand-specific sections above. Restocking fees, where applicable, are deducted from the refund amount after inspection.
Original outbound shipping charges, including any upgraded delivery services such as inside delivery or white-glove service, are typically non-refundable unless required by law or expressly stated otherwise.
Damage, Defects, and Incorrect Items
We ask that you carefully inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can work with the carrier and manufacturer to resolve the issue.
For freight and large-item deliveries, damage or shortages should be noted on the delivery receipt at the time of delivery whenever possible. In all cases, damage or defect claims should be reported to AlphaCaveHQ within 48 hours of delivery. Failing to report visible damage within this timeframe may limit the options available for repair, replacement, or refund.
When you contact us about a damaged or defective product, we may request photos of the packaging, shipping labels, and product itself to help document the claim with the carrier or manufacturer.
Non-Returnable or Restricted Items
Some items are non-returnable or subject to more restrictive conditions. These may include custom or made-to-order products, special-order items, certain electronics, digital content, clearance or final sale products, and items that have been installed, assembled, modified, or used beyond basic inspection.
Brand-specific non-returnable items or stricter conditions are listed in the brand sections above. Please review the details for the relevant brand before placing your order if you have questions about eligibility.
Refunds and Processing Time
Once your return is received and inspected by the applicable warehouse or manufacturer, we will be notified of the approval or denial of your refund. Approved refunds are processed back to your original method of payment.
Refund processing time may vary based on the brand, method of payment, and your financial institution. In general, it can take several business days for a credit to appear on your statement after the refund has been issued. Any applicable restocking fees and shipping costs are deducted before the refund is completed.
Questions and Support
If you have questions about eligibility, brand-specific rules, or how to start a return, our support team is available to help walk you through the process and set expectations up front.
Email: support@alphacavehq.com
Phone: 888-863-9288
