Returns & Refunds

You have 30 days from delivery to request a return on The Outdoor Plus products.

Eligibility

• The item must be unused, uninstalled, and unburned. Once a fire pit or fire table has been installed or lit, it's no longer eligible for return — this is a safety requirement we're not able to waive.
• The item must be returned in its original packaging, in new, resellable condition.
• Special-order and discontinued items are final sale and cannot be returned or cancelled once ordered.

Shipping and Fees

• Customer is responsible for return shipping.
• A 20 percent restocking fee applies to eligible returns.
• The item must arrive back undamaged to qualify for credit — we recommend packing it exactly as it arrived.

Damaged or defective items: damage discovered at delivery is handled as a freight claim, not a standard return — see our Shipping Policy for the 48-hour inspection process. A confirmed manufacturing defect is handled as a warranty claim, which we manage on your behalf.

How to start a return: contact us at support@alphacavehq.com or call 888-863-9288 with your order number and photos of the item.

You have 30 days from delivery to request a return on Bromic Heating products.

Eligibility

• The item must be unused, uninstalled, and unburned. Once a heater has been installed or lit, it's no longer eligible for return — this is a safety requirement we're not able to waive.
• The item must be returned in its original packaging, in new, resellable condition.
• Special-order and discontinued items are final sale and cannot be returned or cancelled once ordered.

Shipping and Fees

• Customer is responsible for return shipping.
• A 20 percent restocking fee applies to eligible returns.
• The item must arrive back undamaged to qualify for credit — we recommend packing it exactly as it arrived.

Professional installation: we strongly recommend licensed professional installation for all patio heaters. Some warranty coverage is voided if a unit wasn't installed by a licensed professional — worth confirming before you install.

Damaged or defective items: damage discovered at delivery is handled as a freight claim, not a standard return — see our Shipping Policy for the 48-hour inspection process. A confirmed manufacturing defect is handled as a warranty claim, which we manage on your behalf.

How to start a return: contact us at support@alphacavehq.com or call 888-863-9288 with your order number and photos of the item.

You have 30 days from delivery to request a return on American Made Grills products.

Eligibility

• Grills: the unit must be unused, uninstalled, and unlit, and returned in its original packaging in new, resellable condition. Once a grill has been installed or lit, it's no longer eligible for return — this is a safety requirement we're not able to waive.
• Doors, drawers, and refrigeration units: the item must be unused and uninstalled, and returned in its original packaging, in new, resellable condition.
• Special-order and discontinued items are final sale and cannot be returned or cancelled once ordered.

Shipping and Fees

• Customer is responsible for return shipping.
• A 20 percent restocking fee applies to eligible returns.
• The item must arrive back undamaged to qualify for credit — we recommend packing it exactly as it arrived.

Professional installation: gas connections must be performed by a licensed gas technician. Improper gas connection or installation may affect warranty eligibility.

Damaged or defective items: damage discovered at delivery is handled as a freight claim, not a standard return — see our Shipping Policy for the 48-hour inspection process. A confirmed manufacturing defect is handled as a warranty claim, which we manage on your behalf.

How to start a return: contact us at support@alphacavehq.com or call 888-863-9288 with your order number and photos of the item.

We want you to be confident in your KingsBottle wine or beverage refrigerator. The following return terms apply when you purchase through AlphaCaveHQ.

Return Window

• 30 days from delivery for damaged, defective, or change-of-mind returns.
• After 30 days, returns are not accepted except for warranty-related issues.

Change-of-Mind Returns (Within 30 Days)

• Item must be unused, in original packaging, and in like-new condition.
• Customer pays return shipping.
• A restocking fee of 20 percent applies.
• Original outbound shipping is non-refundable.

Damaged or Defective Items

• If damage is visible at delivery, refuse the shipment or note the damage on the delivery receipt.
• Contact us within 30 days at support@alphacavehq.com or call 888-863-9288.
• We'll arrange the appropriate repair, replacement, or return.

Non-Returnable Items

• Custom or special-order units.
• Items missing original packaging or accessories.
• Units with signs of use, damage, or missing parts.

Warranty coverage: KingsBottle products are backed by a manufacturer warranty. We'll handle your claim from start to finish and coordinate directly with KingsBottle on your behalf.

How to file a claim or start a return: contact support@alphacavehq.com or call 888-863-9288.

Return windows, eligibility, and fees vary by brand and are detailed in the sections above — check the policy for your specific product before requesting a return. In general, products must be unused, in resalable condition, and returned in their original packaging with all accessories and components included.

To start a return, contact our support team so we can confirm eligibility and get you the correct return instructions. Please don't ship items back without prior authorization.

The typical return process:

• You contact us with your order details and reason for return.
• We review the request against the applicable brand policy and, if approved, issue return authorization and instructions.
• You arrange return shipping using the provided instructions or label, unless otherwise specified for that brand.
• The item is received and inspected for condition and completeness.
• Once approved, a refund is issued to your original payment method, minus any applicable restocking fees and outbound or return shipping charges where applicable.

For non-defective returns, customers are generally responsible for return shipping costs unless a brand specifies otherwise. This includes situations where you change your mind, order the wrong size or configuration, or decide the product isn't a good fit.

Our standard restocking fee for non-defective returns is up to 20 percent. Some brands may have lower or higher restocking fees, or different conditions, outlined in the brand-specific sections above. Restocking fees, where applicable, are deducted from the refund amount after inspection.

Original outbound shipping charges, including any upgraded delivery services such as inside delivery or white-glove service, are typically non-refundable unless required by law or expressly stated otherwise.

If an order shipped under a free shipping promotion is later returned, you're responsible for covering the original shipping cost.

Please inspect your order carefully upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can get it resolved quickly.

For freight and large-item deliveries, note damage or shortages on the delivery receipt at the time of delivery whenever possible. In all cases, report damage or defect claims to us within 48 hours of delivery. Failing to report visible damage within this timeframe may limit the options available for repair, replacement, or refund.

When you contact us about a damaged or defective product, we may request photos of the packaging, shipping labels, and product itself to help document and resolve the claim quickly.

Some items are non-returnable or subject to more restrictive conditions. These may include custom or made-to-order products, special-order items, certain electronics, digital content, clearance or final sale products, and items that have been installed, assembled, modified, or used beyond basic inspection.

Brand-specific non-returnable items or stricter conditions are listed in the brand sections above. Review the details for the relevant brand before placing your order if you have questions about eligibility.

Once your return is received and inspected, we'll confirm the approval or denial of your refund. Approved refunds are processed back to your original method of payment.

Refund processing time may vary based on the brand, method of payment, and your financial institution. In general, it can take several business days for a credit to appear on your statement after the refund has been issued. Any applicable restocking fees and shipping costs are deducted before the refund is completed.

If you have questions about eligibility, brand-specific rules, or how to start a return, our support team is available to walk you through the process and set expectations up front.

Email: support@alphacavehq.com
Phone: 888-863-9288